FAQ

 

How do I place an order?

Select the product you wish to purchase. Select the desired size and click ADD TO CART. Continue shopping if you wish to purchase more items. When finished shopping, double check your cart information (i.e. size, quantity, address) and click CHECKOUT. Follow the instructions for payment and delivery.
 
What forms of payment do you accept?
We accept all major credit/debit cards.
 
Do you ship worldwide?
Yes, but due to COVID-19, shipping is currently limited to the following regions: 

Asia-Pacific:
China, Hong Kong, Indonesia, Japan, Malaysia, Singapore, South Korea, Taiwan, Thailand, Vietnam

Europe:
England, Italy, Russia

North America:
Canada, United States

**If you don't see your region above, please write to shop@t1.gg, and we'll get back to you when shipping is made available to you.
 
How much is international shipping?
This varies on the destination and shipping kind (regular/express). You can view the shipping and handling fee after CHECKOUT and before submitting your payment.
 
How long will it take for my order to arrive?
For all orders in Korea, we estimate the delivery time to be 5-7 business days. International orders can take 14-21 business days depending on the country. Slight delays may occur due to COVID-19.
 
Do you accept returns and/or exchanges?
Yes, please view the Returns & Exchange Policy link
 
How do I wash the clothes?
A general rule that is safe to follow for all of our apparel is to flip the clothes inside out and machine wash cold. Tumble dry low or hang dry.